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View Job 2535
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Title :
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Implementations Project Coordinator
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Company Name :
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Speakeasy
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Location :
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Seattle, WA
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Required Skills :
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At least 12 months project management experience.
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Preferred Skills :
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Min. Years Experience :
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3
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Min. Education :
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Description/Duties :
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Position Summary:
The Implementation Project Coordinator will be responsible for Planning, Execution, Control and Closure of Business VoIP and Managed Services (Collocation and Managed Hosting) customer implementation projects.
Responsibilities:
•Managing customers through the Speakeasy Implementation processes, beginning in the Sales & Solution Design stages.
•Management and execution against project plans and delivery commitments.
•Creating and maintaining customer communications, technical documents, project plans and scopes of work for each customer, when appropriate.
•Documenting installation steps and progress in Speakeasy’s OSS.
•Documenting additional aspects of project schedules via Visio, Microsoft Project, etc.
•Potentially traveling to customer locations.
•Completely owning and managing all aspects of the customer relationship throughout the hand-off and implementation process, including:
oHand-off from Sales
oProactive customer updates on milestones, delays, issues to resolve, etc.
oTimely responses to customer questions and concerns
oHand-off to Support
•Ability to identify, track and manage to resolution risks and customer issues for each implementation.
•Coordinating and forming solid working relationships with other departments, vendors and partners, including Sales, Solution Engineering, Product/Marketing, Activations, Finance, etc.
Please appy at our website:
www.speakeasy.net/careers
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