|
View Job 2868
|
|
Title :
|
Customer Service Manager
|
|
Company Name :
|
U.S. Bank
|
|
Location :
|
Lynnwood, WA
|
|
Required Skills :
|
-Bachelor's degree, or equivalent work experience
|
|
Preferred Skills :
|
-Strong decision-making and problem-solving skills
|
|
Min. Years Experience :
|
0
|
|
Min. Education :
|
|
|
Description/Duties :
|
Manages the branch and supervision of non-exempt branch staff. This includes interviewing, selecting, training, setting and adjusting pay rates and work hours, directing daily work, monitoring or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions. Ensures branch meets customer service goals and achieves business results by developing, motivating, and rewarding employees; communicates performance goals and results; recognizes performance; provides coaching and training. Coordinates operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits. Handles customer questions, concerns, and complaints as escalated by branch staff or otherwise as needed. Ensures assigned branch location complies with or satisfies legal and regulatory requirements established.
|
|
|
|
Interested in this Job?
|
First Time Users Please Register to submit Your Resume for this Job Listing.
Registered Users, please login to create or edit your resume.
|
|
|
|
Want to go back to your Jobs Search?
|
|
Click here to return to Your Job Listings Search.
|
|
|
