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View Job 2914
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Title :
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Call Center Retention and Customer Service Agent
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Company Name :
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Comcast
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Location :
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Fife, WA
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Required Skills :
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1 year of sales and customer service experience
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Preferred Skills :
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Min. Years Experience :
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1
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Min. Education :
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High School Diploma or GED Equivalent
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Description/Duties :
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Comcast's Call Center, located in Fife, Washington currently has openings on the Retention Team. A Customer Account Executive on the Retention Team works to retain customers who wish to downgrade or disconnect their cable or online service by educating them on the value and features of the service they currently have in order to overcome objections, and by demonstrating the highest standard of quality service, commitment and courtesy in dealing with customers and employees. Responsible for retaining customers who request to disconnect or downgrade services. Communications may be inbound and/or outbound. This individual will reenergize the customers' experience and relationship by reselling the benefits and value of Comcasts products and services. The Customer Account Executive (CAE) must also positively position Comcast products against competitive program offerings. The CAE relates well to the customer, thinks and exercises sound judgment, and acts responsibly in the customers' and the companys interest. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.
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