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View Job 3007
Title :  Customer Care Representatives
Company Name :  ACS / A Xerox Company
Location :  COLORADO SPRINGS, CO
Required Skills :  Customer Service and Computer Skills
Preferred Skills :  
Min. Years Experience :  1
Min. Education :  High School Diploma or GED
Description/Duties :
Job Responsibilities:
 Respond to, handle and resolve customer inquiries
 Provide customers with product and service information
 Process orders, forms and applications
 Identify and escalate customer issues
 Handle customer billing questions
Skills/Abilities:
 Ability to deliver outstanding customer service
 Excellent listening skills
 Strong empathy skills
 Ability to problem solve
 Ability to multi-task
 Attention to detail
 Negotiation skills
 Positive dynamic personality
 Ability to adapt to a fast-paced environment
 Typing skills of 20wpm or more
Experience/Requirements:
 Ability to navigate in a Windows environment
 Six months or more experience in a customer service environment preferred
 Ability to demonstrate continuous employment/work history
 High School Diploma or equivalent
 Ability to successfully pass background and drug screen
 
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