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View Job 3007
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Title :
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Customer Care Representatives
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Company Name :
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ACS / A Xerox Company
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Location :
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COLORADO SPRINGS, CO
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Required Skills :
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Customer Service and Computer Skills
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Preferred Skills :
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Min. Years Experience :
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1
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Min. Education :
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High School Diploma or GED
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Description/Duties :
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Job Responsibilities:
Respond to, handle and resolve customer inquiries
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate customer issues
Handle customer billing questions
Skills/Abilities:
Ability to deliver outstanding customer service
Excellent listening skills
Strong empathy skills
Ability to problem solve
Ability to multi-task
Attention to detail
Negotiation skills
Positive dynamic personality
Ability to adapt to a fast-paced environment
Typing skills of 20wpm or more
Experience/Requirements:
Ability to navigate in a Windows environment
Six months or more experience in a customer service environment preferred
Ability to demonstrate continuous employment/work history
High School Diploma or equivalent
Ability to successfully pass background and drug screen
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