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View Job 3199
Title :  Work at Home Data Entry Agent - Customer Service R
Company Name :  RCR Company
Location :  Fairbanks, AK
Required Skills :  Accountability/ Executive Admin Assistance
Preferred Skills :  General Office Task
Min. Years Experience :  2
Min. Education :  High School
Description/Duties :
We are hiring Creative Data Entry Agent/ Customer Service Representative to manage customer queries and complaints. You will be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experienced working with computers.

Responsibilities;
Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Qualifications

High school diploma, general education degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.
Experience working with customer support.
 
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